Technische Anforderungen Kundenseite (video)

DE

  • Software/Betriebsystem

    • Desktop (OS: Windows, Linux, MacOS)

      • Chrome

      • Firefox

      • Opera

      • Edge

      • Safari (only MacOS)

    • Mobil

      • Chrome (only Android)

      • Safari (only iOS)

    • Wir unterstützen immer die aktuellste Version von WebRTC fähigen Browsern.

  • Hardware

    • Mikrofon- und Kamerazugriff

    • Autofokus von Vorteil

    • Auflösung wie folgt

      • Minimum Requirements: 320 x 240

      • Better Experience: 640 x 480

      • Best Experience: 1280 x 720 and up   

  • Netzwerk

    • Bandbreite mindestens 0,5 Mbit/s (down/up)

    • In Firmennetzwerken kann es aufgrund der Firewall-Einstellungen zu Einschränkungen kommen, die es in einem haushaltsüblichen Netzwerk nicht gibt. Nachfolgend die Netzwerkanforderungen/Portfreigaben von TokBox, sofern ein Proxy und/oder eine Firewall restriktiv vorgeschaltet ist. Es ist empfohlen, möglichst alle Anforderungen von oben nach unten zu erfüllen. Siehe auch folgende Supportseite: https://support.pusher.com/hc/en-us/articles/4411997302801-What-Ports-Do-I-Need-To-Open-In-My-Firewall-To-Allow-Channels-To-Connect-

      • Minimum Requirement: The minimum Requirement is that TCP port 443 is open. Some firewall/proxy rules only allow for SSL traffic over port 443. You will need to make sure that non-web traffic can also pass over this port. TLS1.2

      • Better Experience: In addition to the minimum requirements being met, we also recommend that UDP port 3478 is open. TLS1.2

      • Best Experience: For the best possible experience, we recommend that UDP ports 1025 - 65535 be open. TLS1.2

    • Outbound TCP, non-SSL web traffic auf dem port 443 und die folgende Domains müssen immer freigegeben sein:
      static.opentok.com
      enterprise.opentok.com
      api.opentok.com
      anvil.opentok.com

    • WebSocket: In some situations, WebSocket connections are blocked over port 80. In this case a secure SSL connection using WSS over port 443 should successfully connect. The destinations and ports used by Pusher clients are as follows:

      ws://ws.pusherapp.com on port 80
      wss://ws.pusherapp.com on port 443

    • Unter folgendem Link kann die Verbindung via TokBox unter Chrome getestet werden: https://tokbox.com/developer/tools/precall/

  • Apps

    • identity Video

      • iOS: 13+ (für ältere Modelle mit iOS 9-12 ist im Store unsere Legacy App ohne eID Funktion verfügbar)

      • Android: 5.0+ (API level 21)

    • identity autoID

      • iOS: 11+

      • Android: 5.0+ (API level 21)

EN

  • Software/Operating system

    • Desktop (OS: Windows, Linux, MacOS)

      • Chrome

      • Firefox

      • Opera

      • Edge

      • Safari (MacOS only)

    • Mobile

      • Chrome (only Android)

      • Safari (only iOS)

    • We are only supposrting the most current version of WebRTC-capable brwoser

  • Hardware

    • microphone and camera enbaled

    • auto-focus preferred

    • Resolution requirements

      • minimum Requirements: 320 x 240

      • better Experience: 640 x 480

      • best Experience: 1280 x 720 and up   

  • Network

    • bandwidth of min. 0,5 Mbit/s (down/up)

    • In commercial or corporate networks restrictions may apply due to security policiesm which are not present in private networks.
      The following are the network requirements/port shares of TokBox, provided that a proxy and/or firewall is restrictively connected upstream. It is recommended to fulfil all requirements if possible. See also the following support page:: https://support.pusher.com/hc/en-us/articles/4411997302801-What-Ports-Do-I-Need-To-Open-In-My-Firewall-To-Allow-Channels-To-Connect-

      • Minimum Requirement: The minimum Requirement is that TCP port 443 is open. Some firewall/proxy rules only allow for SSL traffic over port 443. You will need to make sure that non-web traffic can also pass over this port. TLS1.2

      • Better Experience: In addition to the minimum requirements being met, we also recommend that UDP port 3478 is open. TLS1.2

      • Best Experience: For the best possible experience, we recommend that UDP ports 1025 - 65535 be open. TLS1.2

    • Outbound TCP, non-SSL web traffic on port 443 and the following domains should be white listed:
      http://static.opentok.com
      http://enterprise.opentok.com
      api.opentok.com
      anvil.opentok.com

    • WebSocket: In some situations, WebSocket connections are blocked over port 80. In this case a secure SSL connection using WSS over port 443 should successfully connect. The destinations and ports used by Pusher clients are as follows:

      ws://ws.pusherapp.com on port 80
      wss://ws.pusherapp.com on port 443

    • Via this link a comprehensive check of all connection types can be obtained by using Chrome: https://tokbox.com/developer/tools/precall/

  • Apps

    • identity Video

      • iOS: 13+ (older models with iOS 9-12 are only supported with our Legacy App w/o eID functionality)

      • Android: 5.0+ (API level 21)

    • identity autoID

      • iOS: 11+

      • Android: 5.0+ (API level 21)