Technische Anforderungen Kundenseite (video)

DE

• Software/Betriebsystem

  • Desktop (OS: Windows, Linux, MacOS)

    • Chrome

    • Firefox

    • Opera

    • Edge

    • Safari (only MacOS)

  • Mobil

    • Chrome (only Android)

    • Safari (only iOS)

  • Wir unterstützen immer die aktuellste Version von WebRTC fähigen Browsern.

• Hardware

  • Mikrofon- und Kamerazugriff

  • Autofokus von Vorteil

  • Auflösung wie folgt

    • Minimum Requirements: 320 x 240

    • Better Experience: 640 x 480

    • Best Experience: 1280 x 720 and up   

• Netzwerk

  • Bandbreite mindestens 0,5 Mbit/s (down/up)

  • In Firmennetzwerken kann es aufgrund der Firewall-Einstellungen zu Einschränkungen kommen, die es in einem haushaltsüblichen Netzwerk nicht gibt. Nachfolgend die Netzwerkanforderungen/Portfreigaben von TokBox, sofern ein Proxy und/oder eine Firewall restriktiv vorgeschaltet ist. Es ist empfohlen, möglichst alle Anforderungen von oben nach unten zu erfüllen. Siehe auch folgende Supportseite: What Ports Do I Need To Open In My Firewall To Allow Channels To Connect? | Pusher

    • Minimum Requirement: The minimum Requirement is that TCP port 443 is open. Some firewall/proxy rules only allow for SSL traffic over port 443. You will need to make sure that non-web traffic can also pass over this port. TLS1.2

    • Better Experience: In addition to the minimum requirements being met, we also recommend that UDP port 3478 is open. TLS1.2

    • Best Experience: For the best possible experience, we recommend that UDP ports 1025 - 65535 be open. TLS1.2

  • Outbound TCP, non-SSL web traffic auf dem port 443 und die folgende Domains müssen immer freigegeben sein:
    static.opentok.com
    enterprise.opentok.com
    api.opentok.com
    anvil.opentok.com

  • WebSocket: In some situations, WebSocket connections are blocked over port 80. In this case a secure SSL connection using WSS over port 443 should successfully connect. The destinations and ports used by Pusher clients are as follows:

    ws://ws.pusherapp.com on port 80
    wss://ws.pusherapp.com on port 443

  • Unter folgendem Link kann die Verbindung via TokBox unter Chrome getestet werden: Pre-call Test

• Apps

  • identity Video

    • iOS: 13+ (für ältere Modelle mit iOS 9-12 ist im Store unsere Legacy App ohne eID Funktion verfügbar)

    • Android: 5.0+ (API level 21)

  • identity autoID

    • iOS: 11+

    • Android: 5.0+ (API level 21)

EN

• Software/Operating system

  • Desktop (OS: Windows, Linux, MacOS)

    • Chrome

    • Firefox

    • Opera

    • Edge

    • Safari (MacOS only)

  • Mobile

    • Chrome (only Android)

    • Safari (only iOS)

  • We are only supposrting the most current version of WebRTC-capable brwoser

• Hardware

  • microphone and camera enbaled

  • auto-focus preferred

  • Resolution requirements

    • minimum Requirements: 320 x 240

    • better Experience: 640 x 480

    • best Experience: 1280 x 720 and up   

• Network

  • bandwidth of min. 0,5 Mbit/s (down/up)

  • In commercial or corporate networks restrictions may apply due to security policiesm which are not present in private networks.
    The following are the network requirements/port shares of TokBox, provided that a proxy and/or firewall is restrictively connected upstream. It is recommended to fulfil all requirements if possible. See also the following support page:: What Ports Do I Need To Open In My Firewall To Allow Channels To Connect? | Pusher

    • Minimum Requirement: The minimum Requirement is that TCP port 443 is open. Some firewall/proxy rules only allow for SSL traffic over port 443. You will need to make sure that non-web traffic can also pass over this port. TLS1.2

    • Better Experience: In addition to the minimum requirements being met, we also recommend that UDP port 3478 is open. TLS1.2

    • Best Experience: For the best possible experience, we recommend that UDP ports 1025 - 65535 be open. TLS1.2

  • Outbound TCP, non-SSL web traffic on port 443 and the following domains should be white listed:
    http://static.opentok.com
    http://enterprise.opentok.com
    api.opentok.com
    anvil.opentok.com

  • WebSocket: In some situations, WebSocket connections are blocked over port 80. In this case a secure SSL connection using WSS over port 443 should successfully connect. The destinations and ports used by Pusher clients are as follows:

    ws://ws.pusherapp.com on port 80
    wss://ws.pusherapp.com on port 443

  • Via this link a comprehensive check of all connection types can be obtained by using Chrome: Pre-call Test

• Apps

  • identity Video

    • iOS: 13+ (older models with iOS 9-12 are only supported with our Legacy App w/o eID functionality)

    • Android: 5.0+ (API level 21)

  • identity autoID

    • iOS: 11+

    • Android: 5.0+ (API level 21)